PQ Chromebook Help Desk
Problem: My chromebook is damaged.
Answer: Submit a Tech Ticket and drop device off with the school media coordinator who will issue a loaner device until repair is completed. Loaner device stays at school in the media center. Click here for school information
Problem: I don't know my chromebook password.
Answer: Use the chat feature at www.pqschools.org and enter your school-assigned email address. If you don't have access to the chat, call your child's school for a password reset.
Problem: A green box is asking for a user name to keep me safe on the internet.
Answer: Click here for the answer
Problem: My Google Classroom classes are not showing up.
Answer: Go to www.google.com - Search for dogs and click a link -This will force the student to the filtering box. - Enter your child's whole email address in the user name box. If typed correctly, the screen will go through. It will not ask for a password if typed correctly. Go to classroom.google.com - Classes will show up.
Problem: I need my child's iReady login
Answer: Contact your child's teacher. Click here for school information
Problem: iReady will not open, I get an error message, internet browser not supported.
Answer: The Chromebook needs to run the update. Follow these instructions.
Problem: I need help connecting my hotspot.
Answer: Follow these instructions.
Problem: I don't see any of my problems
Answer: Click here to complete a help ticket.