Help Desk

PQ Chromebook Help Desk
 

Problem: My chromebook is damaged.

Answer: Drop the chromebook off at your child's school. Click here for school information


Problem: I don't know my child's chromebook password.

Answer: Use the chat feature at www.pqschools.org and enter your child's email address. If you don't have access to the chat, call your child's school for a password reset. A staff member can enter the email address and give you the new password. 


Problem: A green box is asking for a user name to keep me safe on the internet.

Answer: Click here for the answer


Problem: My Google Classroom classes are not showing up.

Answer: Go to www.google.com  - Search for dogs and click a link  -This will force the student to the filtering box. - Enter your child's whole email address in the user name box. If typed correctly, the screen will go through. It will not ask for a password if typed correctly. Go to classroom.google.com - Classes will show up.


Problem: I need my child's iReady login 

Answer: Contact your child's teacher. Click here for school information


Problem: iReady will not open, I get an error message, internet browser not supported.

Answer: The Chromebook needs to run the update. Follow these instructions.


Problem: I need help connecting my hotspot.

Answer: Follow these instructions.


Problem: I don't see any of my problems

Answer: Click here to complete a help ticket.